Emergency Numbers
- National Suicide Prevention Lifeline: 800-273-8255 (TALK)
- Rosecrance Crisis Line: 217-359-4141, Local Crisis Line TTY: 217-352-4217
- RACES Hotline (for sexual assault and stalking): 217-384-4444
- Domestic Violence Hotline: 877-384-4390
- The Trevor Lifeline (Suicide Prevention for LGBTQ Youth): 866-4-U-TREVOR (1-866-488-7386)
- Trans Lifeline: 877-565-8860
- Veterans’ Suicide Prevention Lifeline: 1-800-273-TALK (1-800-273-8255), press 1
Room 206, Student Services Building, 610 E. John St., Champaign
217-333-3704
8 a.m. to 5 p.m. Monday through Friday
Counseling Center services are designed to help students address many of the academic, relational, social, and emotional concerns they face. Our staff is trained and prepared to help you through whatever issues you may need assistance with, whether it be mental health issues like depression and anxiety, or academic issues such as time management and studying skills, or adjustment issues such as a transition to college, roommate problems, and homesickness.
To make an appointment with the Counseling Center, call 217-333-3704.
The Counseling Center schedules first-time appointments on a same-day basis.* The earlier in the day you call, the more likely it is that you will get an appointment. If appointments have already filled for the day when you call, you can speak with a triage counselor who will listen to what’s going on and help you figure out the best solutions for you at that moment.
*Special note: Please stay on the line until your call is picked up. You will hear ringing until your call is answered; if you hang up, your call will be moved to the order in which it was received.
The Counseling Center provides emergency consultations to students with urgent mental health concerns between 8:00 a.m. and 5:00 p.m., Monday through Friday. These consultations are focused on stabilizing the current crisis/emergency and providing immediate support to the student while assisting them in linking to our services.
Additional Services Available: We offer many group counseling options. If you think a group might be a good fit for your needs, you can discuss this option with a counselor when you make an initial appointment. We also provide a variety of skills to proactively address mental health and coping skills. Please see the Wellness Resources for more information.
COVID-19 FAQs
What are the basics I should know when making an appointment?
- Per university guidelines, you will need to continue to wear a mask. (We understand that in session, you may become emotional and need to wipe tears and your nose. Emotions are a natural part of therapeutic process, and we encourage you to attend to your needs in these situations. However, whenever reasonable, we ask that clients keep their masks on.)
- You will need to check in with the wellness associate who will be seated at the entrance of the Turner Student Services Building so that they can check your Safer Illinois boarding pass.
- To ensure the Counseling Center lobby isn’t overly congested, we’re requesting that you not arrive more than 10 minutes early when you have an appointment.
- We ask that students complete their paperwork online before they come to the Counseling Center. You will receive the paperwork in an email the day of your appointment.
- If you are sick the day of your appointment, please call us to reschedule.
Embedded Counselors
Room 206, Student Services Building, 610 E. John St., Champaign
217-333-3704
8 a.m. to 5 p.m. Monday through Friday
In 2018, the Counseling Center embarked on a new way of providing counseling and outreach services to students, faculty, and staff. In the embedded model, Counseling Center clinicians are housed in a specific department or college of the university. Embedded counselors primarily offer counseling services to students within the department or college they serve. In so doing, they are able to better understand the unique needs of students in the areas where they are based. Research indicates students feel more comfortable with and find it more convenient to see someone in their own academic unit or residence hall.
By meeting students where they are throughout campus, the Illinois embedded program has received positive feedback from students, faculty, and administrators and has grown each year.
To make an appointment with your college’s embedded counselor, please email them or call the Counseling Center at 217-333-3704.
Learn more about and see the full list of Embedded Counselors.
My SSP
Mental health is important. During the COVID-19 pandemic, there has been increased awareness of why it’s important to take steps to care for your mental and overall wellness. The pandemic has also meant that many Illinois students are working toward their degrees across the world. To assist students who are currently living out-of-state or abroad, the university offers My SSP (student support program).
My SSP is an app that allows you to connect with a mental health counselor if you currently have concerns and would like to speak to someone. Please note that My SSP is currently only available to students residing outside of Illinois who have paid the Health Service Fee. If you are in Illinois and want to start mental health counseling, please call the Counseling Center at 217-333-3704.
The My SSP app features:
- The ability to call or chat with a Student Support Counselor in real time or to schedule a telephone or video session. These sessions are completely confidential, which means no one will ever know you used the program unless you choose to tell them.
- Multilingual support if requested.
- A digital library full of helpful articles and videos.
To Use My SSP:
You can download from the Google Play Store or the Apple Store. You can also call the directly at
1-866-743-7732. (If calling from outside North America, dial 001-416-380-6578.)
If you have questions about the My SSP app, please call the Counseling Center at 217-333-3704.
1109 S. Lincoln Ave., Urbana
217-333-2700
Same Day Acute Assessment – 8 a.m. to 4 p.m., Monday through Friday
During the 2020-21 academic year, appointments may be by telephone or telehealth.
The Mental Health Clinic at McKinley provides evaluations, consultations, and recommendations for subsequent treatment for a variety of emotional and behavioral difficulties. Short-term individual psychotherapy and medication treatments are provided when indicated. McKinley’s staff of mental health professionals includes licensed psychiatrists, psychologists, a clinical nurse specialist, and clinical social workers. Limited psychiatry services are available by referral from McKinley primary caregivers.
Acute assessment is available 8 a.m. to 4 p.m. weekdays for students in crisis. One staff member is scheduled daily for this role.
To make an appointment with McKinley for counseling or medication, call 217-333-2700.
300 Turner Student Services Building, 610 E. John Street, Champaign
217-333-0050
The Office of the Dean of Students (ODOS) strives to help students in their journey to reaching their full potential inside and outside the classroom. We support students through advocacy in the Student Assistance Center (SAC), promotion of accountability and responsibility in the Office for Student Conflict Resolution (OSCR), legal assistance in Student Legal Services, and enhancement of landlord-tenant relationships and success with Off-Campus Community Living (OCCL). We provide resources to students who experience acts of bias through the Bias Assessment and Response Team (BART) and facilitate the Behavioral Intervention Team, which receives reports of concerning or threatening student behavior that have the potential to lead to targeted violence. An emergency dean is available outside of normal business hours to respond to student crises or pressing student concerns that cannot wait until the next business day. We also support faculty and staff within each college as they work with their students on college-specific issues.
Emergency Dean
odos.illinois.edu/community-of-care/emergency-dean
Monday through Thursday, 5 p.m. to 8:30 a.m.
Friday at 5 p.m. through Monday at 8:30 a.m. and all university holidays
The emergency dean supports students who are experiencing health or safety emergency situations when an immediate university response is needed and cannot wait until the next business day. The emergency dean is not a substitute for trained emergency personnel such as 911, police, or fire professionals.
How to reach the Emergency Dean: Individuals wishing to contact the emergency dean should call the University of Illinois Police Department (UIPD) Dispatch at 217-333-1216. UIPD Personnel will be able to reach the emergency dean as appropriate.
Student Assistance Center
odos.illinois.edu/community-of-care/student-assistance-center
300 Turner Student Services Building, 610 East John Street, Champaign
217-333-0050
Office Hours: 8:30 a.m. to 5 p.m., Monday through Friday
Drop-In Hours: 10 a.m. to 3 p.m.
During the 2020-21 academic year, services are available virtually.
Limited in-person appointments are available in special situations.
The Student Assistance Center serves as the first point of contact for students who call or walk in to the Office of the Dean of Students. Our assistant deans help students understand university policies and procedures, educate them about and connect them to campus resources, and support students in crisis. Students visit us regarding a broad range of issues that may be impacting their academic performance, including those related to health/mental health, course attendance issues, questions about where to go on campus to seek different services, options for withdrawing from the university, or because they need help and just aren’t sure where to go. We help students find their way!
Appointments
Our deans will meet with students by appointment primarily via phone or videoconference. If you have a special situation or circumstance that requires an in-person meeting, please let us know and we are willing to work with you. All such appointments must be scheduled at least one day in advance so we can ensure we have a large enough meeting space available. Please note that masks and social distancing will be required for in-person meetings.
To make an appointment with the Student Assistance Center, please call 217-333-0050.
Student Legal Services
odos.illinois.edu/sls
1401 West Green Street, Urbana
8:30 a.m. to 4:30 p.m., Monday through Friday
217-333-9053
Student Legal Services provides legal services and awareness of the law to the students and informs you of practical aspects of the law as applied to individual problems. Additionally, in-court representation is available in many cases.
Priority is given to matters for which a student would be financially unable to retain an attorney. This is determined by income guidelines established by the Student Legal Service Plan. It is believed that a majority of the students will qualify for individual representation under those guidelines. Income guidelines do not apply to landlord/tenant cases.
Campus Belonging
diversity.illinois.edu/diversity-campus-culture/belonging-resources
614 E. Daniel Street, Third Floor, Champaign
217-300-9580
Campus Belonging Resources is designed to focus on behaviors that negatively affect the climate of inclusion and belonging on campus and continue to invest in our education, support and response efforts for individuals impacted by those behaviors. Campus community members – including students, staff, faculty, and community members – are invited to submit any reports of behavior that negatively affect their own or other’s sense of belonging and inclusion on campus. Members of the Office of the Vice Chancellor for Diversity, Equity & Inclusion staff will follow up individually when requested to provide resources and response.
If you wish to report a bias-related incident visit: https://diversity.illinois.edu/diversity-campus-culture/belonging-resources/.
1207 S. Oak St., Champaign
217-333-1970
8:30 a.m. to 5 p.m., Monday through Friday
The mission of Disability Resources and Educational Services is to ensure that qualified individuals with disabilities are afforded an equal opportunity to participate in and benefit from the programs, services, and activities of the University of Illinois Urbana-Champaign through the identification and enactment of reasonable modifications to institutional policies and procedures, the provision of effective auxiliary aids and services, the establishment of innovative educational services, and the pursuit of interdisciplinary disability research.
Learn more about accommodations and supports for students with non-visible disabilities through DRES.
616 E. Green Street, Suite 202, Champaign
217-333-3137
8:30 a.m. to 5 p.m., Monday through Friday
The Women’s Resources Center (WRC) is a designated confidential resource related to sexual assault/rape, sexual harassment, stalking, and abuse within a relationship (sometimes called dating or domestic violence). That means when we talk with students, staff, and faculty who have experienced harm, we make sure you get what you need and on your terms. There are several Confidential Advisors at the WRC who can provide you—or someone looking to support you—with support and advocacy services.
Students, faculty, and staff survivors of all gender identities are welcome and able to receive advocacy and support services at the WRC, as are their support person(s).
To make an initial appointment with the Women’s Resources Center, please call 217-333-3137 or email womenscenter@illinois.edu from a safe number or email account. Please note email is not a confidential form of communication and should only be used for scheduling purposes.
For free after hours (and 24/7) confidential support, call the RACES Hotline (for sexual assault and stalking) at 217-384-4444 or the Domestic Violence Hotline at 877-384-4390.
These resources and more can be accessed at wecare.illinois.edu. We also invite you to visit WRC’s COVID-19 Statement for more information about WRC changes during the pandemic.
Learn more about advocacy and support services available through the Women’s Resources Center.
Online Resources
There are many online options available to students. Especially during the ongoing pandemic, but at any time, you can access many resources remotely.
HealthiestYou: United Healthcare Student Resource
Starting on the effective date of your coverage under the student insurance plan, you have 24/7 access to medical advice through HealthiestYou, a national telehealth service. By calling the toll-free number listed on the front of your medical ID card or visiting the website, you have access to board-certified physicians via phone and/or video, where permitted. Based on the condition being treated, the doctor can also prescribe certain medications, saving you a trip to the doctor’s office. Using HealthiestYou can save you money and time, while avoiding costly trips to a doctor’s office, urgent care facility, or emergency room. As an insured with StudentResources, there is no consultation fee for this service. Every call with a HealthiestYou doctor is covered 100% during your policy period. This service is meant to complement your Student Health Center. If possible, we encourage you to visit your SHC first before using this service. Services may vary by state.
*Available to insured students and their covered dependents ages 18 and over. If you call prior to the effective date of your coverage under the insurance plan, you will be charged a $40 service fee before being connected to a board-certified physician.
Counseling Center Online Therapy
Counseling Center Online Therapy
Student Services Building, 610 East John Street, Room 206, Champaign, IL
8 a.m. to 5 p.m., Monday to Friday
During the 2020-21 academic year, appointments are via Zoom PHI
217-333-3704
The University of Illinois Counseling Center strives to offer students the tools they need to be successful. It’s common for students to need assistance building skills to cope with the stress and challenges of college life and beyond. As such, we offer several series of “mini-courses” designed to help build academic and stress management skills. For more information about the series that we offer, please select the options you’re interested in learning more about.
Daily Mindfulness: COVID-19 and the need to isolate has added another layer of stress to our lives. Every weekday, we offer a brief, guided mindfulness exercise online to help you learn strategies to focus and calm anxiety.
In Focus: Assists students who have ADHD or ADHD-like symptoms.
Perfectionism: Focuses on recognizing when perfectionistic tendencies can be harmful and how to implement coping strategies to better manage.
RIO: Offers students a chance to develop skills to recognize and understand their emotions and use mindfulness principles to regulate emotions and determine what changes they’d like to make in their lives. RIO stands for recognition, insight, and openness.
Test Anxiety: This workshop discusses effective ways to manage test anxiety and perform better on exams.
Time Management: This workshop will help you reflect on how you prioritize, learn task-management and motivation strategies, and understand the importance of self-care and allowing yourself breaks.
Tuesday@7: Presented by Counseling Center Paraprofessionals. These peer-facilitated workshops focus on “Students Helping Students” by enhancing mental health, well-being, and success.
Please visit their website for more information about online programming options through the Counseling Center.
My SSP App
Mental health is important. During the COVID-19 pandemic, there has been increased awareness of why it’s important to take steps to care for your mental and overall wellness. The pandemic has also meant that many Illinois students are working toward their degrees across the world. To assist students who are currently living out-of-state or abroad, the university offers My SSP (student support program).
My SSP is an app that allows you to connect with a mental health counselor if you currently have concerns and would like to speak to someone. Please note that My SSP is currently only available to students residing outside of Illinois who have paid the Health Service Fee. If you are in Illinois and want to start mental health counseling, please call the Counseling Center at 217-333-3704.
The My SSP app features:
- The ability to call or chat with a Student Support Counselor in real time or to schedule a telephone or video session. These sessions are completely confidential, which means no one will ever know you used the program unless you choose to tell them.
- Multilingual support if requested.
- A digital library full of helpful articles and videos.
To Use My SSP:
You can download from the Google Play Store or the Apple Store. You can also call the directly at
1-866-743-7732. (If calling from outside North America, dial 001-416-380-6578.)
If you have questions about the My SSP app, please call the Counseling Center at 217-333-3704.
Wellness App
mckinley.illinois.edu/mhc-wellness-app
1109 S. Lincoln Ave., Urbana, IL
217-333-2700
McKinley’s web-based Wellness Guide provides health and wellness information to U of I students connecting them with resources that will help “keep them well to excel.” McKinley Health Center has resources and services to help students be connected and grow both personally and professionally.
Learn more about the Wellness App.
WellTrack
llinois.welltrack.com
Counseling Center
Room 206, Student Services Building, 610 E. John St., Champaign
217-333-3704
The WellTrack mobile app is designed to help you understand your mental health and to provide you with the assistance that you need right now. WellTrack is a suite of online tools and courses that uses aspects of Cognitive Behavioral Therapy to help you identify, understand and address issues that you are having.
Learn more about the WellTrack program.
International Students
432 Student Services Building MC-306, 610 E. John St. Champaign
217-333-1303 ext. 1
10 a.m. to 11:30 a.m.; 1:30 p.m. to 3:30 p.m., Monday through Friday
isss@illinois.edu
If you are an international student with specific needs or questions pertaining to your circumstances and your status as an international student, you may want to consult with International Student and Scholar Services for assistance.
Learn more about International Student and Scholar Services.
Cultural Diversity Outreach International Students
Cultural Diversity Outreach International Students
Room 206, Student Services Building, 610 E. John St., Champaign
217-333-3704
8 a.m. to 5 p.m., Monday through Friday
During the 2020-21 academic year, appointments are via Zoom PHI.
counselingcenter.illinois.edu
The Counseling Center recognizes international students as a significant part of the Illinois student body. We provide innovative outreach programming for students as well as consultation to individuals and groups on campus with the goal of facilitating the adjustment and success of international students during their time at Illinois. Individual therapy meetings with counselors and group therapy options are also available to assist with challenges that might affect academic and personal success of international students, especially when familiar support systems may not be available.
International Safety and Security
International Safety and Security
507 E. Green St., Suite 426, Champaign
8:30 a.m. to 5 p.m., Monday through Friday
Phone during office hours: 217-333-6104
24/7 Emergency Contact: 217-333-1216
safetyabroad@illinois.edu
Maintaining good mental health is an important aspect of a successful international experience. Travel abroad often presents emotionally challenging settings and experiences. Travelers may find that familiar support networks, medications, and health services are not available or are considerably different from the United States. Preparing for these differences is key to maintaining good mental health abroad.
LGBTQ+ Focused Support
Illini Union, Room 323
217-244-8863
8:30 a.m. to 5 p.m., Monday through Friday
lgbtrc@illinois.edu
oiir.illinois.edu/lgbt-resource-center
The mission of the Lesbian, Gay, Bisexual, Transgender (LGBT) Resource Center at the University of Illinois Urbana-Champaign is to foster an environment that is open, safe, and inclusive for people of all sexualities and gender identities. The Center is a resource not only for the LGBT community but for the entire University of Illinois community. The LGBT Resource Center seeks to help in the efforts to address homophobia, biphobia, transphobia, and heterosexist attitudes and beliefs on the campus, and to work to make the environment safe and affirming for all students, faculty, staff, and LGBT students, faculty, and staff at the University of Illinois in particular.
LGBT National Youth Talkline
LGBT National Youth Talkline
800-246-7743
help@LGBThotline.org
5 p.m. to 1 a.m., Monday through Friday
1 p.m. to 6 p.m., Saturday
Free and confidential peer support for the LGBTQ and questioning community ages 25 and younger. The LGBT National Youth Talkline provides telephone, online private one-to-one chat and email peer-support, and factual information and local resources for cities and towns across the United States.
Preferred First Name
Students and employees may designate a preferred first name, which certain University systems will then use. For students, these systems include class rosters, the display name in Banner Self-Service, and the display name in a number of learning management systems (e.g., Blackboard, Compass, and Moodle), most online phone directories, and on the University i-card. The University will also retain your full legal name, which is used when required by the University, such as in tax documents, contracts, academic transcripts, diplomas, and certain health records. For further details (including information about surname changes), students can refer to the Office of the Registrar. Employees can refer to their local HR department.
The Trevor Lifeline (Suicide Prevention for LGBTQ Youth)
thetrevorproject.org/get-help-now
If you are thinking about suicide and in need of immediate support, call the TrevorLifeline at 866-4-U-TREVOR (1-866-488-7386). A chat and text option are also available.
You can also visit a counselor online with the Trevor Lifeline.
Trans Lifeline
translifeline.org
US: 877-565-8860; Canada: 877-330-6366
Trans Lifeline provides trans peer support for our community that is divested from police. They are run by and for trans people. If you have medical/police/EMT trauma, they do not call 911 without consent.
Q-Chat Online Support Group
qchatspace.org
(For teens 13-19 years old)
954-765-6024
Find and give support, have fun, connect around shared interests, and get good information. Chat with like-minded peers in live chats designed for you and by you, facilitated by folks who care.
505 E. Green St., 3rd floor, Champaign
217-333-0041
Hours: 10 a.m. to 8 p.m., Monday through Friday
During the 2020-21 academic year, appointments may be by telehealth.
psc.illinois.edu
The Psychological Services Center (PSC) is operated by the Department of Psychology at the University of Illinois Urbana-Champaign. The PSC strives to serve diverse clients from different walks of life using culturally relevant, strength-based, and evidence-based approaches. It is important to us that everyone who seeks services at our Center is treated in a respectful and welcoming way. We also strive to be sensitive to the effects of diversity-related issues such as oppression and discrimination based on race, ethnicity, gender, sexual orientation, identity, religion, age, immigration status, military status, legal record, or other forms of intolerance.
Fees for services provided by pre-licensed clinicians are very affordable. We use a generous sliding scale that depends on family size and income. No one is turned away for inability to pay.
To make an appointment with the Psychological Services Center, call 217-333-0041 to schedule a free phone screening/assessment.
Mindfulness training classes are also available. Use the Mindfulness Training Notification of Classes Email Group form to sign up to receive notifications when online and in-person classes are offered.
Veterans Support Programs
Chez Veterans Center
chezveteranscenter.ahs.illinois.edu
908 W. Nevada St., Urbana
217-300-3515
8:30 a.m. to 5 p.m., Monday through Friday
The Chez Veterans Center provides counseling services for military-connected students (veterans, guard/reserves, and dependents). Veterans and their family members can experience intense challenges both in personal life and academics. Challenges often affect the entire family. Addressing the well-being and mental health of veterans and their family needs attention. The Center provides individual, marital, family, and group counseling directed at student veterans and their family. The Center’s counseling services have adapted provisions from the Health Insurance Portability and Accountability Act (HIPAA) and the Illinois Mental Health and Developmental Disabilities Confidentiality Act because they represent ethical standards in regards to privacy and confidentiality with protected health information.
Veterans Care Programs
Veterans Care Program is a program designed to provide comprehensive, affordable healthcare to Illinois’ uninsured veterans. The Veterans Care Program covers those veterans who have the least access to reliable healthcare. These are the veterans who cannot currently access Veterans Health Administration’s benefits and who meet specific income requirements.